Frequently asked questions

Delivery usually takes 6–14 business days. These are estimates, not guarantees.

Shipping to the US is free. Other countries pay "International Shipping", added at checkout. You'll see the final shipping cost at checkout before you pay.

Orders sent from the US to other countries cross a customs border, so the destination country may charge import duties or taxes on delivery. These aren't included in our prices.

If your order arrives damaged or faulty, or doesn't arrive, contact support@nxt-am.scale1.app within 30 days with your order number (and a photo of any damage). We'll send a replacement or give you a refund.

You can return unopened items within 30 days of delivery. Customers in the UK also have a 14-day right to cancel; see our Shipping & Returns page. Contact support@nxt-am.scale1.app with your order number and we'll explain the next steps.

Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show it.

Check the product label and directions, or contact support@nxt-am.scale1.app.

Do not exceed the recommended dose. Consult a physician if pregnant, nursing or taking medication. Keep out of reach of children.

Pay safely by card. Tax and shipping are shown before you pay.